Tyranena Brewing Company’s SMS Privacy Policy

We maintain administrative, technical, and physical safeguards to protect customer information and restrict access to authorized personnel only.

We do not sell, transfer, or disclose consumer data to external organizations except when necessary to provide requested services or when required by law.

Mobile opt-in data is never shared.

What information do we collect from customers? For the purposes of SMS text messaging, we are typically collecting only the customer’s cell phone number.

How do we collect customer information?  We collect customer information in person at point of sale.

Staff will get verbal opt-in for messaging using the following script:
– Staff: What’s your phone number?
– Contact: Gives number.
– Staff: Do you agree to receive conversational messages, customer care messages, and account notification messages from Tyranena Brewing Company? Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Our combined privacy policy and messaging terms and conditions are available by request on on our website at https://tyranena.com/sms-compliance/.
– Contact: I agree.

Why do we need this information and how do we use it? For example: we may need a customer’s email address information to send an eGift card or contact information to schedule and confirm appointments. Credit card information may be used to reserve private party rental space or catering contracts, etc.

Do we share our customers’ information with anyone? Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

How can customers opt out of communications with us? By texting/replying STOP to a message; by unsubscribing from our emails, etc.

How can customers get more information about our privacy practices or request changes to their information? By emailing info@tyranena.com with their questions or changes.

Tyranena Brewing Company Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@tyranena.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

SMS Compliance

Tyranena Brewing Company will use SMS to send conversational messages, customer care messages, and account notification messages to customers.

SAMPLE MESSAGES:

• Thanks for contacting Tyranena Brewing Company. Yes, we are open today and tomorrow. Is there anything else I can help you with? Reply STOP or CANCEL to unsubscribe, or HELP for more information.
• Thanks for contacting Tyranena Brewing Company. I’m sorry you were unhappy with your purchase. Can you share more details about what went wrong? Reply STOP or CANCEL to unsubscribe, or HELP for more information.

OPT-IN KEYWORDS

• START
  • Thank you for opting in to receive messages from Tyranena Brewing Company. Message frequency varies. Message & data rates may apply. Reply HELP for help. Reply STOP to cancel.

OPT-OUT KEYWORDS

• STOP / CANCEL
  • You have successfully opted out of receiving messages from Tyranena Brewing Company. You will receive no further messages.

HELP KEYWORDS

• HELP
  • For help, reply HELP to any message or contact us at info@tyranena.com for support. Reply STOP or CANCEL to opt-out.