Verbal SMS Opt-In Script & Procedure

Employee: “With your permission, we can send you text messages regarding your reservation, questions you’ve asked, customer support, and other information you’ve requested from The Fharmacy Public House at Tyranena Brewing Company. Message frequency varies depending on your interactions with us. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance. Your consent to receive text messages is voluntary and is not a condition of purchasing any goods or services. Do you agree to receive these text messages?”

Customer: “Yes,” at which time the employee proceeds to collect their mobile number (or confirm the number you already have). See our Privacy Policy and Terms: https://tyranena.com/sms-compliance-privacy-policy/

Employee, if the Customer Declines: “No problem. We’ll communicate with you by phone or email instead.”

Employee Documentation

Record: Customer’s mobile phone number

Date and time consent was obtained

Employee obtaining consent

Method of consent (Verbal – Phone or In Person)

Example of Record:

SMS Consent: Verbal Opt-In

Customer agreed to receive conversational and informational text messages after being read the SMS disclosure.

Date: July 8, 2026

Employee: Jane Smith

Do not send SMS messages unless consent is obtained.

CONFIRMATION MESSAGES

Opt-In Messaging

Thanks for opting in to receive text messages from Tyranena Brewing Company LLC. We’ll use this number to respond to your questions and provide customer service related to your requests. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out.

Opt-Out Messaging

You have successfully opted out and will no longer receive SMS messages from Tyranena Brewing Company LLC. If you wish to receive text messages again in the future, reply START. For additional assistance, reply HELP or call us at (920) 648-8699.

Help Messaging

Thanks for contacting Tyranena Brewing Company. We use this number to respond to customer questions and provide customer support information. For additional assistance, call us at (920) 648-8699 or email info@tyranena.com. Reply STOP to opt out of future messages. Message and data rates may apply.