FAQ | Frequently Asked Questions
We receive many inquiries here at the brewery and do try to respond to them all, as soon as humanly possible. But… sometimes, depending on the season and workload, things can be a bit delayed! So we strongly encourage you to read through our FAQ as answers to many of the common questions we receive can be found right here!
Of course, we do love hearing from fans and always want to know about any issues or concerns, so please do not hesitate to get in touch if the information below does not answer your question!
When is your Tasting Room open to the public?
The Tasting Room & Beer Garden are open Monday through Sunday. In the Tasting Room, beer is available for purchase, either to-go or to enjoy on-site.
Here is a list of our current hours:
Tasting Room (& Beer Garden) Hours:
Monday: 4:30 to 10:00 pm
Tuesday: 4:30 to 10:00 pm
Wednesday: 4:30 to 10:00 pm
Thursday: 4:30 to 10:00 pm
Friday: 3:00 to 11:00 pm
Saturday: 12 Noon to 11:00 pm
Sunday: 12 Noon to 8:00 pm
2018 Special Hours:
Christmas Eve | Monday, December 24 – 12 to 7 pm
Christmas Day | Tuesday, December 25 – CLOSED
New Year’s Eve | Monday, December 31 – 12 to 7 pm
2019 Special Hours:
New Year’s Day | Monday, January 1, 2019 – CLOSED
Super Bowl Sunday | Sunday, February 3 – 12 to 4 pm
Easter| Sunday, April 21 – CLOSED
Memorial Day | Monday, May 27 – 12 to 8 pm
Independence Day | Thursday, July 4 – 12 to 8 pm
Labor Day | Monday, September 2 – 12 to 8 pm
Pre-Thanksgiving | Wednesday, Nov. 27 – 3 to 10 pm
Thanksgiving Day | Thursday, November 28 – CLOSED
Black Friday | Friday, November 29 – 12 to 11 pm
Employee Party | Sunday, December 15 – 12 to 4 pm
Christmas Eve | Tuesday, December 24 – 12 to 7 pm
Christmas Day | Wednesday, December 25 – CLOSED
New Year’s Eve | Tuesday, December 31 – 12 to 7 pm
New Year’s Day | Wednesday, January 1, 2020 – CLOSED
Do you offer tours? Do I need a reservation?
We offer two free brewery tours most Saturdays. Please check our website for exact dates!
No reservations are required for regular, Saturday tours. Just show up at the brewery, approximately 10 minutes in advance, giving yourself enough time to purchase a beer to enjoy while on the tour!
There is ample parking at the brewery for tour buses and other groups, however, we ask that large groups (10+ people) notify us at least 48 hours prior to their arrival. We need a little prep time in order to have the appropriate staff on hand to serve you!
Can I get a tour at another time, other than a Saturday?
Private tours can be scheduled, however, the are NOT free and are dependent on staff availability. If you are interested in arranging a private tour, please complete and submit the proper request form. Someone will get back to you shortly!
Do you have to be 21 (legal drinking age) to take a brewery tour?
Yes, to take a tour with us, you must be over 21 or accompanied by a parent or legal guardian.
Do you serve food?
We do not serve food. But, since we do not have a kitchen or restaurant at the brewery, you are welcome to bring in food (no beverages) or have something delivered to you at the brewery. Actually, we encourage responsible consumption and want you to fill your belly with more than just beer! Bartenders have a binder full of menus for local restaurants behind the bar and will grab it and/or some salty snacks (pretzels or the like) for you if you ask!
During the summer months, we may also have licensed food carts selling their wares. Check our Food Vendor Schedule for more information!
I don’t drink beer… Can I bring my own wine or liquor?
Just as the posted signs indicate, no carry-in beverages are allowed at the brewery. That includes soda, liquor, wine, other beers, water bottles… pretty much any liquid that you might choose to ingest! We don’t charge for much… selling beverages is how we keep the lights on!
As much as our Beer Garden may seem like a park, it’s not. It’s a retail component of the brewery… which is, of course, a business. We make our money by selling beverages to you. For us, that’s primarily beer, but also soda, malt beverages, etc. We have a lot of costs to cover… costs like employee wages and benefits, taxes, utilities, repairs, licensing fees, payments to bands, lawn care, garden care, rent, and hopefully (one day), a return on investment.
We provide what we think is a pretty nice place to visit, great entertainment, mostly pleasant staff and tasty beverages for you to enjoy in exchange for you paying us money for beverages and that experience. We like to think it is a fair exchange.
Breweries and the alcohol beverage industry are highly regulated. Our State Brewers Permit permits us to sell, at retail, non-alcoholic beverages, beer we produce and other malt beverages produced in the State of Wisconsin. State statutes do not permit us to sell (or have on premise) wine or spirits (really, we’d like to have them but cannot). Likewise it is against state statutes for you to bring your own beer or other alcohol to a licensed establishment. Wisconsin State Statute 125.32 6a prohibits patrons from bringing their own alcoholic beverages into a licensed premise for consumption. The fine for violating the law can run as high as $10,000 and/or imprisonment for up to 9 months for a first offense.
Are children allowed at the brewery?
Yes, children are welcome at the brewery provided they are accompanied by a parent or legal guardian (that’s the law in Wisconsin) and are attended by their parent (or guardian) at all times (that’s common courtesy).
While we strive to provide a family friendly environment we also recognize that not all of our guests visit the brewery for that reason! So, as a parent, we ask for your cooperation and responsibility when choosing to bring your child(ren) along for a visit.
Are dogs allowed at the brewery?
Yes, with contingencies and exceptions… PLEASE check out our page specifically addressing this topic before heading to the brewery with your four-legged friend! http://tyranena.com/dogs
We’re planning to bring a large group to the Tasting Room… Can we reserve some tables?
Unfortunately, due to space limitations, we do not reserve tables for parties and ask that you do not “hold” tables for friends.
Do you serve any non-alcoholic beverages in your taproom?
We certainly do! We brew and serve our own Tyranena Root Beer Soda in the Tasting Room but we also offer Coke, Diet Coke, 7-Up, Diet 7-Up and bottled water for those patrons looking for a non-alcoholic option.
Do you have any gluten-free beer available in your taproom?
While Tyranena does not currently brew a gluten-free beer, we proudly support two other local, Wisconsin breweries that do! You can find Lakefront Brewery’s New Grist Ginger (Milwaukee) and Alt Brew’s Farmhouse Ale (Madison) available in our Tasting Room.
What forms of payment do you except at the brewery?
In addition to cash, we also accept Visa, MasterCard, American Express and Discover cards. (There is no ATM at the brewery.)
Do you have free, public wi-fi in the Tasting Room?
We do! Guests are welcome to sign onto our “Tyranena” network in the Tasting Room; it is unsecured and no password is required. Unfortunately, due to the brewery’s metal walls, the signal is not very strong (if available at all) outdoors in the Beer Garden.
Are you hiring?
We are a small brewery… with just a handful of full and part-time staff. If we are hiring (and it doesn’t happen all that often), we will post positions on our EMPLOYMENT page. We will also likely mention postings on our Facebook and Twitter accounts.
How do I go about making “beer” my career?
There are many ways to get into the beer industry: sales, distribution, retail… If you’re interested in becoming a brewer, here is some information on finding a professional brewing education in the United States:
The World Brewing Academy and Siebel Institute of Technology: Based in Chicago and Munich, this institution combines the venerable Siebel Institute with the German brewing school Doemens. Long and short courses on a wide variety of brewing topics.
The UC Davis Extension: Growing out of its program in viticulture the University of California at Davis offers a variety of professional brewing courses.
The American Brewers Guild: Designed by British brewmaster Steve Parkes of Wolavers and Otter Creek Brewing, the American Brewers Guild courses are designed to give a very practical hands-on brewing education. Long-distance courses are available, and all full courses include brewery internships.
Do you fill growlers in the Tasting Room?
We do fill growlers! (And howlers as well, which is a 32 oz. version of a growler.) First-time customers may need to purchase a new growler ($5 for the glass jug itself) in addition to the fill (the actual liquid). Every visit thereafter, customers only need pay for the fill!
Not all beer flavors are available in growlers and the price for each fill is dependent on the flavor. Please check our ON TAP page for more info, including the prices and availability of growlers by flavor.
Make sure to rinse your growler with warm water immediately after use and let dry completely before capping. To maintain the integrity of our beer, bartenders may refuse to fill growlers that are moldy or otherwise unfit!
Growlers (the glass itself) are non-refundable, non-exchangeable and otherwise non-returnable. All sales are final; thank you for understanding!
Can I buy bottled beer or kegs at the brewery?
Customers may purchase bottled beer-to-go (4, 6 or 12-packs, depending on the flavor) at the Tasting Room, when it is open (see hours above). Pricing varies by flavor. Please check our ON TAP page for more info, including the prices and availability of bottled beer by flavor.
We do not sell kegs or rent tap equipment directly to customers. Those interested in purchasing a keg for a party or home consumption will need to contact their local liquor store to order; make sure to check if they also rent party pumps!
Can I buy beer from you over the phone or online and have you mail it to me?
Sorry, we do not have the ability to ship beer directly to customers. One place that might be able to ship our beer to you is France 44. Please check with the store directly regarding availability and other details!
Do you sell t-shirts, glassware or other merchandise online?
We used to… but we haven’t gotten a new webstore up and running on our current site. At this time, the only way to purchase apparel or glassware (etc.) is by visiting the brewery during our Tasting Room hours.
Do you sell gift cards?
Yes! Gift cards can be purchased in person, at the brewery, during Tasting Room hours. You can also order a gift card by phone (920-648-8699).
Where can I find your beer near me?
If you are looking for a particular beer or to find a store that sells our product in a certain metro-area, please contact one of our Beer Ambassadors: [INSERT NEW BEER AMBASSADOR NAME HERE] (who handles Milwaukee and Illinois) or Kurt (who manages Madison, Northern Wisconsin and Indiana). Or you can reach out to our wholesalers directly; their contact information is listed on the distribution pages for the various states.
Is the brewery available to be rented for weddings, private parties or other special events?
The short answer is YES! We’d love you to have your wedding or party here or to celebrate some other special occasion at the brewery! But (there’s always a but), the longer answer is that availability is going to be determined by the time of year and what sort of event you would like to hold on our grounds.
The base rate for a private party is $100 (for a 3-hour event) and that rate will be adjusted based on the number of staff needed, additional length of time or equipment required (such as tents, tables, chairs, etc.) and other special considerations.
Please note that the rental rate does not include beer or other beverages and no carry-ins are permitted. Our current licensing only allows for the serving of beer; as such and in conjunction with our no carry-in policy, no wine or spirits may be served or brought in. Standard pricing applies for beverages and can either be charged to an ongoing tab or individual taps that are started for guests.
Availability for private events in our Tasting Room & Beer Garden is limited due to our regular hours and staffing; mostly, we can only rent out these spaces when we are not scheduled to be open to the public. We do have other options in the warmer months (i.e. tents, etc.) so if you’re interested in exploring them, please contact firstname.lastname@example.org.
I’m planning a charity event; how do I request a donation?
We regularly donate to charitable organizations. To see if we are able to help you, visit our DONATIONS page. If your event or group is eligible, complete the request form and submit it to Julianne. Please be aware that donations are limited and distributed on a first-come first-serve basis.
What do you do with your used bourbon barrels?
Due to agreements with our barrel supplier, we no longer sell used bourbon barrels.
What do you do with your spent grain?
Our spent grain is taken to a local dairy farm where it is used as supplemental feed for their non-milking herd. We’ve been working with the Dolphs for the past fifteen years; we have a great system! And if it ain’t broke, why fix it?
I’m a collector. Can you send me labels, coasters or crowns?
We do send out labels, coasters and crowns to those requesting, provided they send a self-addressed stamped envelope. See our OTHER REQUESTS page for more details.